Skivvy serve private limited (“Housmaid”), primarily operates, controls and manages the Services (through Service Providers such as Maid, Cook, Babysitter,Gardner, Servant, Driver, Elder Care and Pantry Boy, etc. hereinafter referred to as “Team Member”) provided by it from its corporate office at Plot No. 462, 463,Spaze IT Park, 4th Floor, Sohna Road, Sector 49, Gurugram, Haryana – 122001(“Gurgaon Corporate Office”).
We collect personal information from Service Professionals offering their products and services and from individuals visiting our website or creating their profiles on our website for purpose of availing our services (hereinafter referred to as “User” or “You”). This information is partially or completely accessible to all visitors using Housmaid’s website or mobile application, either directly or by submitting a request for a service. Service Professionals and Users are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. Service Professionals, if and when they create and use an account with Housmaid, will be required to disclose and provide to Housmaid information including personal contact details, bank details, personal identification details(such as PAN card, Aadhar card, phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs.
The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application. Users: During the Account registration process and during your usage ofHousmaid’s website or application, or even for simply visiting our website, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers).
We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chatroom, or another correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application. Background Verification The Service Professional acknowledges that as part of the onboarding process, the Company or an entity /agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service Professional in order to authenticate inter alia the genuineness and competency of the Service Professional. In light of the above, the Service Professional expressly consents to and acknowledges the following:
i) The Service Professional does not and will not have any objection to Housmaid sharing the Service Professional’s personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, Permanent address proof, employment record, Aadhaar number, other government-issued IDs such as Voter ID, PANcard, driving license, etc. (collectively “Proprietary Information”) with the Verifier for the purpose of background checks and verification.
ii) The Service Professional authorizes the Verifier to securely store the service professionals Proprietary Information on their platform and understands that the verifier shall endeavor to ensure confidentiality of the same.
iii) The Service Professional acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to Housmaidand their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform.
iv) The Service Professional acknowledges that if the Service Professional is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier which shall be immediately provided by the Company to the Service Professional, and in such a manner as the Verifier requires the same.
v) Housmaid reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification. Housmaid reserves the right to record the conversations between service professionals and consumers facilitated by Housmaid through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals.
All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes. If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third-parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration. Collection of User Data During Booking or registration on our website we collect users: Mobile Number, Email Address Contact Number Full Address.
The above information is collected for the purpose of connecting users in regards to provide service as requested by the user. Housmaid can use the above user data for all kind of promotional activities and programmes. Housmaid is authorized to share above user data with workers and all concerned team members working or associated with Housmaid.
We use this information (including the information collected by our third-party service providers) for Website analytics (including to determine which portions of our website are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Website), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honor browser requests not to be tracked. We may obtain your device ID, which is sent to Housmaid’s servers and used in fraud prevention efforts. We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on the user’s computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
(i) on the mobile number shared by you even if you are registered with the National Customer Preference Register (NCPR) and have opted out of receiving promotional calls and messages.
(ii) by way of SMS or email notifications or messages in any other electronic form. You acknowledge and understand that when using the Website, you will be getting desired services by our workers and that Housmaid is not responsible for any damage, liability, mishappening or safety caused. Any legal or equitable rights or remedies you have or may have against Housmaid or any of its workers are allowed by law regarding all matters related to your use of the Website.
HOW PERSONAL INFORMATION IS USED
We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons.
To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services.
For customer support and to respond to your inquiries; For internal record-keeping purposes.
To process billing and payment, including sharing with third-party payment gateways in connection with Website and/or Housmaid’s products and Services.
To improve and maintain our Website and our Services.
To periodically send promotional emails to the email address you provide regarding special offers from Housmaid or other information about Housmaid that we think you may find interesting.
To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested.
For Housmaid’s market research purposes, including, but not limited to, the customization of the Website according to your interests.
We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes.
We also may compare personal information collected through the Website and services to verify its accuracy with personal information collected from third parties.
We may combine aggregate data with the personal information we collect about you.
SURVEYS We may conduct user surveys from time to time to better target our content to our website users. We will not share individual responses from these surveys with any the third party. We will share aggregate data with third party service providers, partners, and other third parties. We also will post aggregate data containing survey responses on our Website; that data may be viewed and downloaded by other users of our Website. Security We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Housmaid may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Housmaid is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity. Disclosure We may share the information that we collect about you, including your personal information, as follows:
INFORMATION DISCLOSED TO PROTECT US AND OTHERS We may disclose your information including Personal Information if:
(i) Housmaid reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or another legal requirement of any governmental authority.
(ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit.
(iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities.
(v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS, We may contract with various third parties for the provision and maintenance of the Website, Services, and our business operations, and housemaid may need to share your personal information and data generated by cookies and aggregate information (collectively, “information”) with these vendors and service agencies. For example, we may provide your information to credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you.
If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site and will be directed to our Website where they will have access to your contact details (Partial or complete), as would any other service provider on our Web site interested in bidding on your request.
DISCLOSURE TO OTHER USERS OF OUR WEBSITE If you are a ServiceProfessional, the information that you post (other than your payment information) is available to other users of our Website and our Services.Comments that users post to our Website also will be available to other visitors to our Website (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to our Website. If you area consumer, name, and location, as well as the details of your request, are available to all visitors to our Website. Bidding professionals also will be permitted to see the consumer’s full name, telephone number, email address and the -location INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS.
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials, if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY In the event thatHousmaid undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of Housmaid ‘s assets to which this Website relates or other corporate reorganization in which Housmaid participates, and is thus merged with or acquired by a third party entity (a “Successor”), Housmaidhereby reserves the right to transfer the information we have collected from the users of the Website and/or Services to such Successor. In addition, in the event of Housmaid ‘s bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, Housmaid may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the Website and/or Services to affiliated third parties in such event.
INFORMATION DISCLOSED AT YOUR REQUEST We may share your personal information with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, Housmaid will send that Registered User a notice that includes the personal information that you have chosen to allow Housmaid to reveal to users with whom you contract. Links to External Websites The Website may contain links to other websites or resources over which Housmaid does not have any control. Such links do not constitute an endorsement by Housmaid of those external websites. You acknowledge that Housmaid is providing these links to you only as a convenience, and further agree that Housmaid is not responsible for the content of such external websites.
You should understand, however, that once you publicly post a Request, Offer, Want, Feedback, or any other information onto the Website, you may not be able to change or remove it. Once we have deleted or removed your account, you agree that Housmaid shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on the Website.
What Choices Do I Have Regarding Use of MyPersonal Information? We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10business days for us to process opt-out requests.
If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us. Third-Party Ad Networks We participate in third-party ad networks that may display advertisements on other websites based on your visits to our Site as well as other websites.